Keystone Builders

Program Lead Reference

Program Overview

Embed → Build → Champion → Expand

2 SA (PE) + 1 Program Lead | $250K+ ACV threshold

Covers SEA · ANZ · India

Engagement Lifecycle

Pre-engagement (virtual, 1-2 wks): Sponsor call, play selection, scaffold deployed

Week 1 (on-site, 3-4 days): Hands-on labs, champion ID by Day 3

Week 2 (on-site, 3-4 days): Build sprint, Day 4 showback

Close (virtual): Retro, expansion roadmap, champion activation

Account Qualification

Must have: $250K+ ACV, active dev team, exec sponsor

Nice to have: Existing CF deployment, CTO-level sponsor, specific use case

Metrics

Leading: Activation >80%, Champions 2-4/cohort, Showback 100%, Play 1+/cohort

Lagging: 30-day signal >50%, 90-day retention >90%, ACV 2-3x, Throughput 5-6/yr

Health: On-site <30d/qtr, All plays documented, Champions engaged monthly

Play Library Gate

No engagement closes until a play is logged.

5 required fields: Title, Problem, Solution, Outcome, Reuse Rating

AI-assisted drafting: ~20 min per play

Risks

  • Play discipline breaks → Structural gate
  • Account teams forget → Quarterly refresher
  • Travel fatigue → Monitor actual vs target
  • Departure stops program → Cross-trained SE backup

Getting Started

Identify one qualified account. Run the pre-engagement. Prove the model.